shipping policy
Welcome to Guau Guau Treats! We appreciate your interest in our products. Please take a moment to review our Shipping and Handling Policies to ensure a smooth and enjoyable shopping experience.
1. Processing Time
Orders are typically processed within 5 business days from the date of purchase. During peak seasons or promotions, processing times may vary, but we strive to get your order out to you as quickly as possible.
2. Shipping Methods
We offer several shipping options to cater to your needs:
- Standard Shipping: Estimated delivery within 6-10 business days.
- Express Shipping: Guaranteed delivery within 3-5 business days.
- International Shipping: Available for our global customers with varying delivery times.
Please note that shipping times are estimates and may be subject to unforeseen delays such as weather conditions or carrier disruptions.
3. Shipping Rates
Shipping rates are calculated based on the weight of your order and the selected shipping method. You can view the shipping cost during the checkout process before finalizing your purchase.
4. Tracking Information
Once your order is shipped, you will receive an email confirmation with tracking information. This allows you to monitor the progress of your delivery in real-time.
5. International Orders
For international orders, please be aware that customs and import duties may apply. These charges are the responsibility of the customer and are not included in our product prices or shipping fees. Customs policies vary by country, so please check with your local customs office for more information.
6. Address Accuracy
It is the customer's responsibility to provide accurate shipping information. Please double-check your shipping address during checkout. If an incorrect address is provided, Guau Guau Treats cannot be held responsible for lost or delayed shipments.
7. Undeliverable Packages
In the event that a package is undeliverable and returned to us, we will contact you to arrange reshipment. Additional shipping charges may apply.
Thank you for choosing Guau Guau Treats!