return & exchanges

Welcome to Guau Guau Treats! We appreciate your trust in our products, and our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns regarding our Returns and Exchanges Policy, please don't hesitate to contact us here.

1. Friendly Returns and Exchanges

We understand that sometimes things don't go as planned, and you may need to return or exchange a product. We are here to make the process as smooth and friendly as possible.

2. Eligibility Criteria

To be eligible for a return or exchange, please ensure that:

- The item is unused and in the same condition as received.
- It is in the original packaging.
- The request is made within 12 days of receiving your order.

3. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

1. Contact us here with your order number and details of the item you wish to return or exchange.
2. Our friendly customer service team will guide you through the process and provide you with the necessary instructions.

4. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment.

5. Exchanges

If you need to exchange an item, please contact us here. We will work with you to ensure a seamless exchange process.

6. Shipping

Please note that the customer is responsible for shipping costs associated with returning or exchanging an item unless the return is due to an error on our part.

7. Damaged or Defective Items

In the rare event that you receive a damaged or defective item, please contact us immediately here. We will work to resolve the issue promptly and provide you with a replacement or refund.

8. Contact Us

If you have any further questions about our Returns and Exchanges Policy, please reach out to us here. We value your satisfaction and are committed to making your experience a positive one.

Thank you for choosing Guau Guau Treats.